Skip to content
🎉 To celebrate 11 years of serving you, we're offering11% OFFon all Windows and Office keysShop Now ›🎉 To celebrate 11 years of serving you, we're offering11% OFFon all Windows and Office keysShop Now ›
CDKeyDeals
Login
Help Center

Help & Support

Help & Support Welcome to the CDKeyDeals Help & Support Center. Here you’ll find answers to common questions, step-by-step guides, and solutions to help you resolve issues quickly without waiting. Order & Delivery Help How do I receive my game key? After completing your purchase,

Last updated: May 18, 2026

Help & Support

Welcome to the CDKeyDeals Help & Support Center. Here you’ll find answers to common questions, step-by-step guides, and solutions to help you resolve issues quickly without waiting.

Order & Delivery Help

How do I receive my game key?
After completing your purchase, your game key is delivered instantly to your email. You can also access it from your account dashboard.

I didn’t receive my key

  • Check your spam/junk folder
  • Ensure your payment was successful
  • Wait a few minutes (some orders may take slightly longer)
  • If still missing, contact support

Game Key Activation

How to activate your key:

Steam:

  • Open Steam
  • Click “Games”  “Activate a Product.”
  • Enter your key

Epic Games:

  • Log in to Epic Games
  • Go to “Redeem Code”
  • Enter your key

Console (Xbox/PlayStation/Nintendo):

  • Go to your store
  • Select “Redeem Code”
  • Enter your key

Key Not Working?

If your key isn’t working:

  • Double-check for typing errors
  • Make sure the key matches your platform
  • Check region restrictions
  • Ensure the game isn’t already in your library

If the issue continues, contact our support team with:

  • Your order number
  • Screenshot of the error
  • Platform details

 Payment Issues

Payment declined?

  • Verify card details
  • Try another payment method
  • Contact your bank if needed

Charged but no order received?

  • Check your email confirmation
  • Contact support immediately with transaction details

Refunds & Cancellations

  • Refunds are available only if the key has not been used
  • Once a key is revealed/activated, refunds may not be possible
  • Contact support to review your case

Account Help

How to create an account?
Click “Sign Up” and follow the steps.

Forgot password?
Use the “Reset Password” option on the login page.

Track your order:
Log in to your account and visit your order history.

Quick Troubleshooting

Before contacting support, try:

  • Refreshing the page
  • Clearing browser cache
  • Using a different browser/device
  • Checking your internet connection

Still Need Help?

If you can’t find your answer here, our support team is ready to assist you.

Email: support@cdkeydeals.com
Response Time: 2–4 hours

Tips for Faster Support

Include the following in your message:

  • Order number
  • Email used for purchase
  • Clear description of the issue
  • Screenshots (if applicable)