Return and Refund Policy | CDKeyDeals

Effective Date: January 10, 2026

Return and Refund Policy (CDKeyDeals.com)

At CDKeyDeals.com, we sell digital products such as Microsoft keys, game keys, gift cards, and other instantly delivered items. Because these products are delivered electronically and can be accessed immediately, most purchases become final once a key or code is delivered and viewed.

This return and refund policy explains when you may be eligible for a refund, replacement, or store credit. This return and refund policy forms part of our Terms and Conditions and Privacy Policy. By purchasing from CDKeyDeals.com, you agree to this return and refund policy. We may update this policy periodically, and any changes will be posted here with an updated effective date.

1) General Rules (Digital Goods)

Digital products are generally non-refundable

Once a digital key or code is delivered (via email or your account dashboard) and has been accessed, viewed, redeemed, or activated, the transaction is usually final. Under this return and refund policy, refunds are not provided for:

  • Change of mind or accidental purchase (after the code is accessed)
  • Regret after purchase
  • Products that have been successfully activated or redeemed

Why returns are limited for digital items

Digital items cannot be physically returned. Once a code is delivered, it can be copied or used, which makes standard returns impractical. This return and refund policy reflects common standards for instant-delivery digital products.

Please verify before you buy

Before ordering, please review:

  • Product title, edition, and description
  • System requirements and device compatibility
  • Region restrictions (if any)
  • Activation instructions

If you have questions before buying, email support@cdkeydeals.com.

2) When Refunds or Replacements May Be Approved

We may approve a refund or replacement only in specific situations under this return and refund policy, provided you contact us promptly and share supporting evidence (order details, screenshots, and error messages).

A) Invalid or non-working key (verified)

If a key fails to activate due to an issue on our side (for example, an invalid, duplicate, or expired code), we will investigate. If confirmed, we may provide:

  • A replacement key, or
  • A full refund (depending on availability and verification)

This does not include activation failures caused by incorrect steps, incompatible devices, or stated region restrictions.

B) Delivery failure

If you do not receive your key within 24 hours, check your spam/junk folder and confirm your checkout email. If delivery still fails, we may resend the key or provide a refund when appropriate.

C) Duplicate purchase (before activation)

If you accidentally purchase the same item more than once, we may refund duplicate orders if reported immediately and before any code is accessed or redeemed.

D) Unauthorized purchase (upon verification)

If you suspect unauthorized activity, contact us immediately. If verified, we may issue a refund consistent with fraud-prevention checks.

E) Legal rights

Where local laws provide additional consumer rights, we will comply as required.

3) Non-Refundable Situations

Refunds are not available for:

  • Products that were successfully activated or redeemed
  • Third-party platform issues (e.g., Steam/Microsoft outages or publisher changes)
  • Bulk/reseller purchases (where applicable)
  • Gift cards/subscriptions that are partially used
  • Items clearly marked as final sale

4) How to Request a Refund

Timeframe

Submit requests within 7 days of purchase (or as required by law).

What to include

Email support@cdkeydeals.com and include:

  • Order number
  • Email used at checkout
  • Product name
  • Issue description
  • Screenshots (recommended)

Review time

We typically respond within 48 hours.

5) Resolution Options (If Approved)

If approved, we may offer:

  • Refund to the original payment method (typically 5–10 business days)
  • Replacement key
  • Store credit (if suitable)

Refunds generally cover the purchase price; certain non-refundable processing fees may be excluded where permitted.

6) Chargebacks and Disputes

Please contact us before filing a chargeback. If a chargeback is opened without contacting us first, we may suspend the account during investigation.

7) Product Warranty (Where Offered)

Some items may include a warranty after successful activation. If a license is later revoked by the publisher (not due to misuse), contact support for assistance.

8) Changes to This Policy

We may update this return and refund policy to reflect operational or legal changes. Updates will be posted on this page.

9) Contact Us

For questions or refund requests, contact:

  • Email: support@cdkeydeals.com
  • Support: 24/7 via live chat or ticket (if available)
  • Address: 27 OLD GLOUCESTER STREET LONDON WC1N 3AX

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